Probably one of the best service experiences I have ever had. I dropped my car off without an appointment in the afternoon and they were able to get me a diagnostic and quote before they closed. Next day, they got the repairs taken care of straight away.Their inspection report is a very cool idea. Not only do they provide you with a pass/fail rating, they actually include pictures of their findings (tire depth measurement, fluid colors next to fresh samples, etc.) So it is not just somebody standing by with a pen checking some boxes. They also email this to you before they call to say the car is ready, so if they have further recommendations, you can reference this while on the phone to see exactly what they are referring to so you do not have to waste a trip just to see what they see.They also offer to take you back to your place or a loaner at no cost, try to get that service from some of the chain shops.Mark, service advisory, was very low pressure, he provided the information, recommendations and answered all of my questions (dumb and not dumb) without sounding rushed or pushy. He is clearly in this to help the community and not to get a fast buck.I would say prices are also very comparable to the chain and mom & pop shops.Overall, great experience, highly recommended local shop. If my car has another bad day before I move away from Sheboygan, I will most certainly be bringing here.
Casey, thank you so much for the very thorough review! We are very glad to be of service!
- Sheboygan Auto Helpers